Our Happiness Guarantee: Refunds & Returns

We pick and pack every order with care, but fresh food is fresh food, and sometimes something isn't right. If any item in your order isn't up to scratch, we'll make it right.

If something isn't satisfactory
Let us know within 2 days of delivery. Reply to your order email or contact us, tell us which item, and a quick photo helps. You don't need to send anything back.

What we'll do
For any item that isn't satisfactory, we'll either replace the item in your next order, give you a full refund for that item, or store credit on your account if you'd prefer. Refunds go back to your original payment method.

Returns
Depending on the product, we can accept it back for a swap. Not usually for fresh produce, but generally we can for pantry items etc

Your rights
This guarantee is on top of your rights under the Australian Consumer Law, not instead of them.